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Results


7 Results

The results you report should reflect a community perspective.  They should be results for the community as a whole or for programs and services offered by the community excellence group, all with the objective of improving health, education, economy, and quality of life in your community.

7.1 Community and Process Results: What are your community and process effectiveness results?


(1)    What are your community’s results for its offerings in the areas of health, education, the economy, and quality of life (that the community excellence group has contributed to)?

(2)    What are the results for your community excellence group’s programs and services?

(3)    What are your community excellence group’s process effectiveness and efficiency results?

(4)    What are your community’s safety and emergency preparedness results (that the community excellence group has contributed to)?


Notes

7.1(1). Include results for performance of offerings that are important to your residents and other customers.


7.2 Customer-Focused Results: What are your resident and other customer-focused performance results?

(1)      What are your results for resident and other customer satisfaction and dissatisfaction with your community excellence group’s programs and services?

(2)      What are your results for resident and other customer engagement regarding your community excellence group’s programs and services?


Notes

Results for resident and other customer satisfaction, dissatisfaction, and engagement should relate to the groups you identify in P.1a(3) and to the listening and determination methods you describe in item 3.1.

7.3 People and Organizational Resource Results: What are your community excellence group’s results for its people and organizational resources?


(1)    What are your capability and capacity results for your people and organizational resources?

(2)    What are your results for community engagement in producing and delivering your programs and services?

(3)     What are your results for the development of community groups, residents, and leaders?


Notes

Results reported in this item should relate to the processes you describe in category 5.

 

7.4 Leadership and Governance Results: What are your community excellence group’s leadership and governance results?


(1)      What are your results for your community excellence group leaders’ communication and engagement with key community groups, key people and organizations, and key resident and other customer groups?

(2)      What are your results for governance accountability?

(3)      What are your results for ethical behavior?

(4)      What are your results for societal responsibilities and support of key groups and causes in the community at large?

(5)      What are your results for the achievement of your strategy and action plans?

7.5 Financial Performance Results: What are your community excellence group’s financial performance results?


(1)    What are your community excellence group’s financial results?


Notes

7.5(1). Examples of financial results might be budgetary results for the group and its programs and services, return on investment, and the community savings that result from programs and services, such as reduction in resources required for public services due to more efficient delivery, reduced health care costs, and jobs created.

Terms in SMALL CAPS are defined in the Glossary of Key Terms