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Diane (Dee) Springer

Diane (Dee) Springer has recently retired.  Prior to that she has 30 years’ experience with Eaton Corporation, a global manufacturing company.  During this time, she worked within Accounting before moving to quality.  For the last 15 she was involved with the maintenance, improvement and deployment the EBEA (Eaton Business Excellence Assessment) which is based on the Baldrige Criteria Framework.  Responsibilities included oversight and going ranging of 800 to 1000 examiners, staffing of 40-100 global assessments conducted annually, Process Improvement Meetings conducted to incorporate continuous improvement concepts for process changes.  From 2003 to 2015 Springer served on the board of examiners for the Malcolm Baldrige National Quality Board and then on the panel of judges from 2015-2018.  She served as a Judge for the Carey Award, the Veteran’s Administration Baldrige-based program from 2008 through 2015 of PENW (Performance Excellence Northwest), the state award program covering Alaska, Idaho, Oregon, and Washington.  During this time, she has served to develop examiner training.