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Community Operations

6 Community Operations

6.1 Community Excellence Group Work Processes: How does your community excellence group design, manage, and improve its key programs, services, and work processes?

(1)    How do you determine the requirements for your KEY programs, services, and WORK PROCESSES?

(2)    What are your KEY WORK PROCESSES?

(3)    How do you design your programs, services, and WORK PROCESSES to meet requirements?

(4)    How does the operation of your shared work processes ensure that they meet KEY PROCESS requirements?

(5)    How do you improve your WORK PROCESSES to improve programs and services?

(6)    How do you pursue your opportunities for INNOVATION?

(7)    How do you control the overall costs of your operations?


6.1(2). Your community excellence group’s key work processes are its most important value-creation processes. They involve the group’s people and organizational resources and produce customer, stakeholder, and resident value. They might include processes for designing and implementing programs and services and for resident support.

6.2 Community Safety and Preparedness: How does your community ensure safety and emergency preparedness?

(1)    How does your community provide a safe community environment?

(2)    How does your community ensure that it is prepared for disasters or emergencies?


6.2. These questions ask about your community as a whole. Although responsibility for community safety and emergency preparedness does not lie with your community excellence group, the group should be mindful of the community’s approaches in these areas. These approaches should consider shared responsibility for prevention, continuity of community operations, and recovery.

6.2(2). Disasters and emergencies might be related to weather, utilities, security, or a local or national emergency. The extent to which your community prepares for disasters or emergencies will depend on its environment and its sensitivity to disruptions.

Terms in SMALL CAPS are defined in the Glossary of Key Terms