Bob was officially named director of the Baldrige Program in November 2013. He is only the third director to lead the BPEP since its establishment by Congress in 1987. Since taking over as director, Bob has led the expansion of product and service offerings, strengthened partnerships and collaborations, and is working to increase utilization of the Baldrige Framework in all sectors. Prior to being appointed as acting director in June 2013, Bob served as the program’s deputy director. As deputy director, Bob led the design, development, and implementation of a new business model for the program, planned for strategic capability and capacity needs, managed overall program operations, and ensured efficient and effective operations. Since joining the program in 1997 Bob has led many projects and strategic initiatives including creation of the very successful Baldrige Executive Fellows Program. Bob is a proven manager and creative problem solver. He has represented the program as a speaker at local, national, and international events. A former manager and owner of small businesses, he holds a master’s degree in business administration from the University of Maryland.