Skip to main content


  • Business Specialist, Baldrige Performance Excellence Program

  • Community Performance Excellence Instructor, County of San Diego Health and Human Services Agency

  • Adjunct Professor, University of St Thomas

  • Founder and President, JUPER Communications, LLC

  • Principal, KH Consulting

  • Director Emeritus, Baldrige Performance Excellence Program

  • President, Performance Excellence Network

  • Executive Director, Communities of Excellence 2026

  • Executive Director, Performance Excellence Northwest (PENW)

  • Professor and Department Head (Retired), Department of Health Policy and Management, University of South Florida College of Public Health; Emeritus Associate Professor, Division of Health Policy and Management, University of Minnesota